Privacy Policy

Last updated: July 30, 2026

Smith Safety Group, operated by Saphyr Point Inc. (“Smith Safety Group,” “we,” “us” or “our”), respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit smithsafetygroup.ca, contact us, create an account or purchase products from us.

Personal information we collect

Depending on how you interact with us, we may collect:

• contact information, such as your name, email address, telephone number, billing address and shipping address;
• order and transaction information, such as products purchased, order history, payment status, shipping details and communications about an order;
• account information, if you choose to create a customer account;
• information you provide when you contact us, request a wholesale quote, subscribe to marketing or otherwise communicate with us; and
• technical and usage information collected through our website and service providers, such as IP address, browser and device information, pages viewed, referring pages and cookie or similar technology data.

Payments are processed by Shopify and available payment providers. We do not receive or store complete payment-card numbers.

How we use personal information

• process, fulfill, deliver and support orders;
• provide customer service and respond to product, shipping or wholesale inquiries;
• manage customer accounts, returns, refunds, fraud prevention and store security;
• operate, maintain, analyze and improve our website, products and customer experience;
• send transactional messages about orders or accounts;
• send marketing communications where permitted by law and in accordance with your choices;
• comply with legal, tax, accounting, safety, recall and regulatory obligations; and
• establish, exercise or defend legal rights.

Cookies, analytics and advertising

Our store and its service providers may use cookies and similar technologies that are necessary for the website, cart, checkout and account functions. We may also use analytics or advertising technologies to understand website use, measure marketing and improve our services. You may be able to manage non-essential cookies through any cookie controls made available on the site and through your browser settings. Disabling cookies may affect some store features.

When we disclose personal information

We may disclose personal information to service providers that help us operate our business, including Shopify, payment processors, shipping carriers, order-fulfillment providers, website and technology providers, analytics and marketing providers, professional advisers and customer-support providers. These parties may use information only as permitted by their agreements with us and applicable law.

We may also disclose information when required by law, to protect customers or our business, in connection with a business transaction such as a sale or reorganization, or with your direction or consent. We do not sell personal information for money.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide the commerce platform and related services. For more information about Shopify’s privacy practices, please review Shopify’s privacy information available on its website.

Information processed outside Canada

Some service providers may process or store personal information outside your province or outside Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and accessible to courts, law-enforcement or government authorities in accordance with those laws.

Retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order support and legal, tax, accounting and dispute-resolution requirements. We use reasonable administrative, technical and organizational safeguards appropriate to the information. No method of transmission or storage is completely secure.

Your choices and rights

You may unsubscribe from promotional emails by using the unsubscribe link in the message. We may still send non-promotional communications relating to orders, accounts, product safety or our ongoing business relationship.

Subject to applicable Canadian privacy law, you may request access to or correction of personal information we hold about you, ask questions about our privacy practices, or withdraw consent where consent is the applicable basis for processing. Some information may need to be retained where permitted or required by law. We may need to verify your identity before responding.

Children’s privacy

Our store is intended for adults. We do not knowingly collect personal information directly from children without appropriate consent.

Third-party links

Our website may link to websites or services operated by other organizations. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

Changes to this policy

We may update this policy to reflect changes to our practices, technology or legal requirements. The revised policy will be posted on this page with a new “Last updated” date.

Contact us

For privacy questions or requests, contact Smith Safety Group at info@smithsafetygroup.ca or by telephone at 905-975-6484.